Update February 29, 2024: Amazon also activates an overview page for recalls and warnings in Germany
Amazon announced today that it has now launched its “Recalls and Product Safety Alerts” page for customers in Germany. The new page will show you whether there are any current product recalls and safety information for items you purchased on Amazon.
When a recall is announced or a product safety alert is issued, Amazon customers will receive an email with details about the recall, including a link to your personal My Recalls and Product Safety Alerts page where you can view more details about potential safety risks and the Find a recall notice with options such as refund, return or repair.
A support page with further information from Amazon can be found here. You can read all further information and background information about the new site in our older reports on this topic:
Update end, beginning of the original message from July 2023:
Amazon has launched a new information page for recalls and warnings. This new warning page appears within the customer account and only lists warnings and recalls for products that the customer actually purchased through Amazon. The customer now has a central point of contact where they can see all warnings and recalls that affect them.
The new page is called “Your Recalls and Product Safety Alerts” and is currently only available to Amazon customers in the US. With the new site, Amazon wants to make it easier for its customers to always keep track of all security-related messages about products they have actually purchased. The affected customers should also be able to immediately see all information about refunds and returns of the affected product on the new page.
Amazon recalls
Amazon
As soon as a company starts a recall or publishes a product warning, Amazon sends the affected customers a personalized email with detailed information about the recall. Amazon also displays an “alarm banner” above the “My Orders” page.
This banner links to the “Your Recalls and Product Safety Alerts” page, where the customer can find out everything they need to know about the recall or warning. For example, you can find out what specific risk the product poses and how you can get a refund of the purchase price. Or alternatively: How to replace it or have it repaired.
The advantage over the previous approach
Previously, US customers had to go to the relevant websites of the product providers or sellers to get all the information about a recall or warning. Additionally, these third-party sites may require customers to enter their personal information to access product-specific information. This cumbersome procedure is now unnecessary, as Amazon writes:
With this new feature, we are able to directly reach 100 percent of customers who purchased a recalled product from us and provide them with clear instructions on how to proceed.
In the USA, Amazon’s sales partners can also use Amazon’s Recalls Logistics Service (RLS). Not only for notifying affected customers, but also for refunds on behalf of the distributor and for return logistics.
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Location in Germany
The new service is currently only available to Amazon customers in the US. It is unknown when Amazon will also activate the new site for German Amazon customers.
