Apple will not allow sound problems reported by iPhone 12 and iPhone 12 Pro users to go unnoticed. And if that’s the case, Cupertino Technology will provide a free repair.

“Apple has determined that a small percentage of iPhone 12 and iPhone 12 Pro devices may have sound problems due to a component that could fail in the headphone module,” the company writes in a statement.

iPhone 12 and iPhone 12 Pro manufactured between October 2020 and April 2021 covered

In question will be the affected devices that were manufactured between October 2020 and April 2021. If your iPhone 12 or iPhone 12 Pro does not emit “headphone sounds when making or receiving calls, you may be eligible for assistance.”

Photography: Thai Nguyen / Unsplash

For eligible devices, “Apple or an Apple Authorized Service Center will provide support free of charge. It is important to note that the iPhone 12 mini and iPhone 12 Pro Max models are not part of this problem.

How the support process works

The first step is to find a Apple Authorized Service Center, to repair your iPhone 12 or iPhone 12 Pro. The smartphone will be examined before assistance is provided to verify that it is eligible for the program.

The company states, in a statement, that if you have other questions or need additional help, you should contact the Apple Support. And it is important that you backup your iPhone to iCloud on your computer.

You should also note that if your iPhone 12 or iPhone 12 Pro “has any damage that makes it difficult to repair, such as a broken screen, that issue will need to be resolved before servicing.” As such, a cost may be associated if additional repairs are required.

IPhone 12 or iPhone 12 Pro devices purchased in member countries of the European Economic Area (EEA) may be compatible in other member countries of the EEA.

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