Most businesses have customer service. It is difficult today not to find a company that does not offer you a telephone number that you can contact to resolve all the doubts that may have arisen either in the purchase process or during the after-sales.
However, most of these switchboards have become outdated. Companies are concerned with keeping their businesses up to date as much as possible, but in this area there have been no major changes. For this reason, in this article you will learn what a virtual switchboard is and what its advantages are.
What is a virtual switchboard?
A virtual switchboard in the cloud or PBX in the cloud (as they are known in English) is a telephone system that works with Voice technology using Internet Protocol (VoIP). This means that they do not need physical infrastructure, because the call does not “travel through the wires”. The PBX is managed from a web interface.
This type of call allows, apart from the voice, send other data in the call such as the time, date or even notes. So it becomes a great tool for e-commerce.
An example of a virtual PBX is Ringover, a 100% cloud communication solution that is used to make phone calls and, in addition, video calls and instant messages. This company allows the virtual switchboard to be available through any device and from anywhere in the world. Although, the most important thing is that can be integrated with the CRM or through an API.
Advantages of using a virtual PBX
The advantages of using a virtual PBX are numerous:
Flexibility
A virtual PBX allows people to connect from anywhere in the world using their VoIP phone or a computer. This greatly facilitates the work for employees of large companies that are based in different countries, thus eliminating large telephone costs for calling other countries.
Connection
This tool makes it easy to connect with other applications. In the case of Ringover, it connects to the main CRMs, but it can also be connected to an infinity of storage, productivity, recruitment or assistance applications.
Uniting the different tools used in a company allows employees to better control processes and their work.
information security
Security has become a fundamental aspect for companies. Data has become a very precious asset and we must try to protect it. Virtual switchboards make automatic backup copies and thus avoid the loss of information.
High quality voice calls
Voice communication over the Internet has greatly improved. When you are going to hire a virtual switchboard you can receive assistance to choose the best solution that suits your connection and needs. Thanks to this service you can have excellent quality calls with voice prioritization and other resistance schemes to packet loss.
Without maintenance
The lack of maintenance is a great advantage of virtual PBXs. System updates or network routing are tasks that are handled by the hosting provider. Also, VoIP phones are usually problem-free, which means less expense for technical support. And it is that for companies the maintenance of telephone networks is one of the most expensive things, due to its lack of supervision.