Correos and CaixaBank implement the first telephone service for sending money home in Spain

CaixaBankthrough your consent with mail, has launched a new service that goes live todaythanks to the customers who request it They can request by phone to send money to their homes throughout Spain.

The new serviceexclusively for CaixaBank customers, aims to ensure access to cash everywhere in Spainwithout having to use it Apps specialized or Smartphones. For this purpose, the company’s customers from any city can contact CaixaBank through two toll-free telephone numbers (900 40 40 90 or 900 365 065) and request home delivery of cash ranging from 60 to 500 euros.

It is the first telephone request service for sending cash launched in Spain by a financial institution in collaboration with Correos, which it provides as part of its “Correos Cash” service. This eliminates the digital barrier for customers as no online process is required to use this service.

Once the request is activated through CaixaBank, Correos is responsible for preparing and delivering the money through its network of 2,388 offices and its more than 30,000 postmen and wallets, including almost 6,000 rural postmen and wallets. at the customer’s home, with all security guarantees in the transport process and identification of the service requester.

CaixaBank does not charge additional costs for the service to the postal rate for home delivery of 7.15 euros per request. The customer can cancel the delivery without penalty until the postman leaves to start the delivery.

According to CaixaBank estimatesaround Currently, 900,000 people live in a city in Spain without any bank offices or ATMs.. To the geographical factor we must add the fact that a large part of this population is elderly, which can make their financial inclusion even more difficult.

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On the other hand, the agreement between Correos and CaixaBank provides for the possibility for CaixaBank customers to deposit and withdraw cash at all Correos personal service points in a second phase. In this way, Correos makes its branch network available to CaixaBank, so that the company’s customers receive increased service and better access to cash.

Commitment to financial inclusion throughout Spain

In doing so, Correos contributes to financial inclusion throughout Spain and helps ensure access to cash for everyone., both for those living in rural areas and those most affected by the digital divide. This will also have a positive impact on the economic development of these areas.

Correos will continue to offer its services to companies, institutions and administrations to promote and develop their activities an asset in its network of branches that guarantees access to public services for all and contributes to the territorial cohesion and economic development of people and companies in both urban and rural areas of Spain.

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