Confianza Online develops a new ecommerce mediation service between companies

With more than 17 years of experience as a reference entity in the
mediation in Ecommerce with consumers, Online Trust expands its services with the creation of its B2B Mediation Institution, an alternative claim resolution system exclusively for platforms, companies and professionals.

The Trust Online B2B Mediation Institution offers in B2B field the access to a fast, efficient and impartial dispute resolution procedure and, with the creation of the new identifying logo of the service, allows your recipients to cComply with P2B Regulation, in force last July.

For José Luís Zimmermann, General Director of Confianza Online “The new mediation service provides the B2B field with a new mechanism for alternative resolution of incidents that will improve the very operation of companies and platforms. The objective of our system, as we have done so far with consumers in Ecommerce, is to promote equity, transparency and trust in the digital economy in our country. Aware that mediation plays a key role, with the launch of B2B mediation we want to transfer our experience to the business sector as well, providing a tool to achieve agile and effective solutions, always based on impartiality.
of our way of working “

This mediation service is aimed at any type of platform that offers companies or professionals online intermediation services with consumers, such as marketplace services in any sector of economic activity (for example, real estate, fashion, footwear, food, sports, etc. tourism technology, accommodation, etc.) and other intermediation services such as search engines,
apps, social media, price comparison tools, etc. In accordance with the P2B Regulation, this type of platform, except for those considered as small companies, are obliged to appoint mediators to try to resolve in an extrajudicial way, all kinds of disputes that may arise between the platform and the companies that use it. their services, including all those claims that have not been resolved through their internal system.

Applying the principles of equality, neutrality, confidentiality, impartiality and voluntariness that govern the B2B Mediation Institution of Confianza Online, this new service represents a natural evolution
of the Association’s activity, now guaranteeing these values ​​also to platforms, companies and professionals so that they can resolve their disputes in a conventional way and in a short period of time.
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