AliExpress is bolstering its presence in Spain with a new feature called “Best Price Guarantee” within its Big Save channel. This feature lets customers compare prices across various e-commerce platforms and request a refund if they find a better deal within seven days.
The Big Save channel offers products from well-known brands with quality guarantees and significant discounts. With the “Best Price Guarantee,” AliExpress aims to provide a better and more cost-effective shopping experience. This update has already shown results, with Big Save seeing a 200% increase in consumer participation during AliExpress’s 15th anniversary celebration in March.
Big Save Sees Significant Growth
During the anniversary event, certain categories stood out for their high sales volume. Some notable examples include:
- Magcubic projectors selling 1.3 times more than during the previous Black Friday.
- A ceiling fan with a light exceeding $100,000 in sales during a single event.
- ThinkRider static bike sales surging 606% compared to the previous month.
The “Best Price Guarantee” is designed to offer shoppers more peace of mind. It eliminates the need to compare prices across different platforms, as AliExpress ensures the best possible value. If a customer finds a better deal elsewhere, they can request a refund in the form of a coupon.
How the Best Price Guarantee Works
To take advantage of this feature, customers can follow these steps:
- Make a purchase through AliExpress’s Big Save channel.
- Compare prices with other eligible third-party websites. If a lower price is found within seven days, a refund request can be submitted.
- Send a refund request to AliExpress for verification.
- If approved, receive a coupon for the price difference, redeemable on future AliExpress purchases.
Sara Zheng, Marketing Director for AliExpress Spain, stated, “At AliExpress, we’re committed to adapting to our users’ needs and improving their shopping experience. We know price is a key factor in online shopping, so we’ve launched this feature. We want buyers to feel supported and focus on enjoying their shopping experience without worrying about the product price.”
The “Best Price Guarantee” is now available on AliExpress Spain and automatically applies to products within the Big Save channel. Customers can review the full terms and conditions on AliExpress.com.