A staggering number of customers have reported finding it nearly impossible to cancel their Adobe subscription, with some facing cancellation fees of hundreds of dollars. This alarming practice has caught the attention of the United States Department of Justice, which has accused Adobe of deceiving its consumers by hiding key terms of its subscription plans in fine print and behind complex menus.
According to the lawsuit, Adobe’s fine print makes it difficult for customers to understand the rate at which they are charged for anticipated cancellation fees, which can amount to hundreds of dollars. To make matters worse, the company’s cancellation process is notoriously complicated, with some customers being “trapped” into paying early termination fees that can be a significant financial burden.
Worse still, customers who try to cancel their subscription by phone or online messaging are often met with frustration and disconnection. The lawsuit alleges that Adobe violates federal laws designed to protect consumers by refusing to honor cancellation requests and requiring customers to jump through hoops to secure a refund.
The Federal Trade Commission has also weighed in on the matter, with its director of the Office of Consumer Protection, Samuel Levine, denouncing Adobe’s practices as unacceptable. “We’re tired of companies hiding the ball during the subscription registration process and then putting up obstacles when consumers try to cancel,” he said.
In response to the allegations, Adobe has defended its subscription plans, claiming that they are “convenient, flexible, and cost-effective” and that the company is transparent about its terms and conditions. However, the mounting evidence suggests that Adobe’s practices are anything but transparent, and customers deserve better.
