Making use of the technological progress of others is a great way to leverage your business’s productivity and operations. However, it often comes at either a cost of material or expertise. In the instance of artificial intelligence, intelligent automation consulting can be all you need to get up and running with AI solutions. With that in mind, here are some of the top things that modern businesses delegate to AI.
Customer service
Customer service is often thought of as a very human thing. However, AI has its place here, in which automation can be used where the customer doesn’t see or feel it, thus saving a lot of time for personnel to manually reply to customer queries. This could be done through chatbots on the live chat and automated response emails – and even an automated system for the customer hotline.
Liek with most AI applications, this scales very well. It doesn’t matter if there’s a significant rise in customers reaching out to you, the system isn’t put under stress, unlike staff that has to manually reply.
Furthermore, this can significantly improve your data collection, as when offering more rigid options for the customer to choose during a query, you can better categories the theme of the query, and also analyse which ones are getting solved (and which aren’t). AI can also assess the qualitative feedback given by customers through natural language processing techniques.
HR & Recruitment
As your business scales, recruiting doesn’t get any easier, unfortunately. A common way to streamline initial applicants is through AI screening. This could be outright outsourcing the application process (i.e. assessments, CV reading) to AI, meaning that HR staff needn’t interact with the applicants until the interviews are allocated (again, by the AI).
There are reports of Amazon extending the application of AI into HR more generally, where workers have been “fired by a bot”. Not to endorse this as a healthy use of AI, but it shows its scope, where a program can assess the productivity and behaviour of employees and generate automatic communication in response.
A more cheerful use of AI in HR perhaps is through training, in which AI can use employee performance data to highlight where they may need extra training. It could perhaps highlight who excels in this area too, to suggest that they train the underperformer at a specific task they’re good at.
Facial recognition
Whilst this may sound far-fetched, many businesses spend money on a security system that requires ongoing personnel and legacy systems for security. However, facial recognition can help boost security management, be it employees accessing the office building without needing a key card or checking with security, or being used as biometric authentication for logins. For the most part, this technology is sophisticatedly developed, meaning it’s a matter of deploying it – with no requirements for personnel onboarding of course.
Manufacturing and logistics
A vast use case for AI is within manufacturing and logistics, in which automated mobile robots can navigate warehouse floors, redistribute stock, and in some cases, even deliver the product to the end user in an urban area.
Self-driving lorries are also a big use for AI, but this is something that could not be explored in-house of course. But, self-driving devices inside the warehouse can be developed by an in-house team or consultancy, which could provide bespoke benefits to your operations.