In the latest wave of software industry downsizing, Monday.com is eliminating approximately 620 roles globally. The move cuts roughly 20 percent of its total workforce. According to a TechCrunch tracker, the project management giant joins a growing list of technology corporations directly replacing human operational capacity with artificial intelligence.
Roughly 350 of the eliminated positions impact the company’s Tel Aviv operations, local media reports. In a joint memo to employees, co-founders Roy Mann and Eran Zinman explained the restructuring. The business must adapt to a new era of “doing the work with AI and not just managing it,” they wrote.
To execute this corporate pivot toward an AI-focused platform, the software maker expects to take a financial hit upfront.
An SEC filing reveals the company will incur between $45 million and $55 million in net restructuring charges related to the downsizing. If your organization relies on their systems, you’ll likely notice immediate shifts in how your account is handled.
Looking beyond a single company, over 120,000 tech jobs have vanished this year across major firms including Microsoft, Meta, Oracle, Amazon, Salesforce, Block, and Dell. Current labor data indicates that over 61 percent of all industry workforce reductions are now explicitly driven by automation rather than economic concerns. Across the sector, these corporations are actively replacing manual QA testing, middle management, and tier-one human support with automated tools.
The SaaS Customer Service Deficit
As companies like Monday.com and Oracle aggressively reallocate payroll expenses into multibillion-dollar GPU data center investments, the fundamental software-as-a-service model is changing. Instead of maintaining large human onboarding teams, vendors aren’t holding hands anymore. They’re forcing enterprise clients to absorb service friction.
By pushing automated agents onto the frontline, these tech giants prioritize internal infrastructure scaling over traditional customer success metrics.