Maisons du Monde has wrapped up its payment platform migration to Mangopay, and the results are impressive. The company’s marketplace now runs smoothly, with key improvements in conversion rates. Audrey Autie, Head of Digital Products at Maisons du Monde, shares the story behind this successful transition.
The shift to Mangopay was remarkably seamless, taking just a few weeks to complete. Despite the massive amount of data to be transferred, the process was incident-free. Mangopay’s modular infrastructure was instrumental in maintaining operational continuity. Their team provided constant support throughout the reorganization of existing providers, ensuring Maisons du Monde’s operations remained uninterrupted.
What It Means for Customers
The Mangopay switch brought significant benefits to customers. Maisons du Monde was able to activate PayPal on its marketplace, a crucial step for its German launch, where PayPal is a top payment choice. In existing markets like France, Italy, and Spain, adding PayPal to marketplace sales led to a notable jump in conversion rates during checkout. This change has strengthened Maisons du Monde’s value proposition and enhanced the overall customer experience.
The biggest challenge was migrating hundreds of millions of euros in transaction volume without a hitch. Maisons du Monde also had to manage the transition for over 600 sellers on its platform and validate their KYC information. Mangopay’s agile migration plan and customized tools helped overcome these hurdles.
Behind the Scenes
Mangopay provided Maisons du Monde with a dedicated Solution Designer and a team leader specializing in remediation and KYC processes. The two companies worked closely together, meeting several times a week to ensure a successful launch. Mangopay’s team demonstrated expertise in marketplace contexts, offering valuable guidance throughout the process.
Maisons du Monde’s experience highlights the importance of a well-planned migration strategy when switching payment platforms. The company’s success serves as a testament to the benefits of partnering with a reliable and experienced payment provider like Mangopay.