Dawathe modular solution to manage returns in ecommerce, has just launched in Spain to revolutionize the postpurchase experience in fashion and technology. The tool aims to help retailers to save the sale in the event that the customer needs a return. Offers an automated gateway to manage changes and returns, allowing multiple logistics solutions: from home collection to delivery points, passing through the most relevant transport companies in the country. In addition, the platform will be in charge of generating a digital wallet in which the user can have the refund money instantly to make a change at the same time, thus ensuring that the e-commerce does not lose the sale.
On the other hand, the returned product will be reconditioned so that it is available again in record time, helping businesses to have better control of stock, contributing to sustainability and extending the useful life of products. To meet this objective, Dawa will have some of the most recognized partners in the sector: thinktextilefor fashion products, and ANOVOa leading company in technological after-sales services, for electronics.
An all-in-one for ecommerce. Until now, the sales process ended with delivery to the customer, so any change or return was likely to generate friction in e-commerce. With Dawa, online stores can address the entire post-purchase process in an integrated manner thanks to its 4R system: Return and Refundso that the client is satisfied, and Reconditioning and Recommerce, so that the returned product can be for sale in the shortest possible time and with the maximum guarantees. In addition, it has a specialized team that will customize the platform to the maximum, thus responding to the specific needs of each brand.
In this way, Dawa focuses on helping unify the entire returns journey to optimize the internal processes of brands in their online sales. This improves the customer experience throughout the purchase journey, increasing the margins of each product and the profitability of each e-commerce.
A great round, for a great project. Dawa has been created by the hand of three great entrepreneurs: Javier Dolcet, Alberto Miralles and Javi Pérez-Griffo, all three with great experience in the digital sector. The co-founders have recently raised a funding round of €1.2M to get the solution up and running.
Javier Dolcetformer director of Mercado Libre Operations in Mexico and with experience of more than a decade working for different companies in the sector such as Privalia, has the experience of managing the return of more than one million products per month and has decided to share this know howboth technological and operational, in this new solution. Alberto Miralles He has extensive experience in the digital sector as ex-CEO of Mequedouno and Co-founder of Muno. For his part, Javi Perez-Griffo he founded the startup Tapp, has been Global Director of Engineering R&D at Ingram Micro and currently works as a consultant for different companies.
This is an investment led by Venture Capital Funds Breega and 4Founders Capitalamong others, and which also has the support of recognized names in the sector such as Victor del PozoCOO of Veepee Group, and David GeisenCountry Manager of Mercado Libre México, both participating as Business Angels.
“We dream big and we want to manage more than one million returns per month. We promote the circularity of returned products and, thanks to Dawa, large e-commerce and marketplaces will be able to better manage refund processes”has stated Javier Dolcet, CEO of Dawa.
