At Microsoft Ignite 2023, Microsoft unveiled several updates, including the name change of Bing Chat, the AI-powered chatbot that launched on Bing earlier this year and will now be called Copilot. The business service previously known as Bing Chat Enterprise has also undergone this name change.
As Caitlin Roulston, communications director at Microsoft, explained to TechCrunch: “The renaming of Bing Chat Enterprise to Copilot reflects our vision to create a unified Copilot experience for consumers and business customers.” However, the American outlet believes that this change could be related to the low impact on traffic that the search engine has had since integrating Bing Chat.
Copilot is now available on Windows in addition to copilot.microsoft.com and Bing and ships with a variety of Microsoft Business subscriptions (Microsoft 365 E, E5, Business Premium and Business Standard) at no additional cost. Copilot will be included in Microsoft 365 F3 starting December 1st. For all other customers, it will be available à la carte for $5 per month.
Copilot can now be accessed on Windows alongside copilot.microsoft.com and Bing. This service is offered as part of several Microsoft Business subscription plans (Microsoft 365 E, E5, Business Premium and Business Standard) at no additional cost. Starting December 1st, Copilot will be integrated into Microsoft 365 F3 and available to everyone else as part of a $5/month subscription.
Copilot for Microsoft 365
The name changes also affect Microsoft 365 Copilot, which is now called Copilot for Microsoft 365. Additionally, all of these products will introduce both Copilot Studio and Copilot for Service for business users.
- Microsoft Copilot for Microsoft 365 will be generally available to all businesses this month. Copilot is already used by clients such as Visa, BP, Honda and Pfizer, as well as partners such as Accenture, EY, KPMG, Kyndryl and PwC. The company continues to add value thanks to insights gained through its early access program and other research channels. The new Microsoft 365 Copilot Dashboard shows customers the impact of Copilot on their business with information such as the Work Trend Index. Microsoft is introducing the Copilot Profile, which helps Copilot provide answers tailored to individual preferences and positions. To improve teamwork, new Copilot features in Outlook help prepare for meetings, and during meetings, new whiteboard and annotation features for Copilot in Microsoft Teams keep everyone on the same page. Customers who need it can now use Copilot during a meeting without retaining the minutes.
- Microsoft Copilot Studio: AI transformation begins with leveraging a company’s unique data and workflows. Microsoft Copilot Studio is a low-code tool designed to customize Microsoft Copilot by integrating business-critical data and creating your own Copilots for internal or external use. Copilot Studio works with connectors, plugins, and GPTs, allowing IT teams to direct Copilot to the best data sources for specific queries.
- Microsoft Copilot for Service: The latest Copilot, offering role-based support, helps companies accelerate customer service transformation through the use of AI. Copilot for Service includes Microsoft Copilot for Microsoft 365 and helps scale existing contact centers with generative AI. During customer interactions, agents can ask Copilot service questions in natural language and receive relevant information based on internal data sources, resulting in faster and smarter solutions.
- Copilot in Microsoft Dynamics 365 Guides: Combining the power of generative AI and mixed reality, this copilot helps frontline workers complete complex tasks and resolve problems faster without disrupting workflow. First available on HoloLens 2, this hands-free copilot helps industry professionals use natural language and human gestures to deliver interactive guidance through content and holograms overlaid on real devices.
- Microsoft Copilot for Azure: This AI assistant for IT professionals simplifies day-to-day technology management. It’s more than a tool, it’s a unified chat experience that understands the user’s role and goals and improves the ability to design, operate and troubleshoot applications and infrastructure. Copilot for Azure helps IT teams gain new insights into their workloads, unlock unused Azure capabilities, and orchestrate tasks, both in the cloud and at the edge.