Cracking can occur in the frame of several older e-bike models from the manufacturer Zemo. The company confirmed this in an official statement. According to the information, all e-bikes with the model name “Wave/Deep” that were built between 2014 and 2019 are affected. Because of this, Zemo has launched a recall for these e-bikes.
All “Wave” models from 2014 to 2019 are affected
Zemo has posted a table on its website listing all affected model numbers. There you can check whether your e-bike is one of the endangered models. “Please check your sales invoice to see if your bike is one of the affected models and contact our Zemo dealers immediately. Please stop using the bike immediately if you are affected. This also applies if you cannot identify any damage or crack formation yourself‘ Zemo warns in his statement. There it says further: “Basically all Wave/Deep models from the mentioned years of construction are affected, even if the article number is not listed“.
Manufacturer only reimburses the residual value of the e-bike
The recall campaign is causing frustration and uncertainty among Zemo customers. The reason: Since the wheels affected are older, buyers are not reimbursed the entire purchase price as part of the recall, but only a residual value. So if you bought your Zemo e-bike two to three years ago, the manufacturer will only reimburse you 40 percent. If, on the other hand, it has been six years since you bought your e-bike, only ten percent of the purchase price will be returned as part of the recall.
Check your warranty claims
Customers would get the full purchase price back if the recall took place within two years of purchase. A warranty claim would still exist during this period. However, since the recall relates to older models, there are usually no longer any warranty claims. However, you should check whether you have taken advantage of an extended additional five-year warranty from Zemo when you bought it.
Still use the e-bike or not?
If the warranty is no longer in effect, customers are faced with the question of whether or not they should return their e-bike as part of the recall. The manufacturer cannot force you to do this. However, you should take into account in your decision that a recall will only be initiated if there are actually serious safety concerns. Because if you suffer an accident due to a crack in the frame, you have no claim for damages against Zemo, according to the Lower Saxony consumer advice center. Since the manufacturer duly informed about the recall, customers must take full responsibility for whether or not they want to continue using their e-bike.