Microsoft is looking for the reason why some Windows 11 computers say goodbye with a blue screen after installing update KB5029351. In a blog post on “Windows 11 22H2 known issues and notifications”, the Redmond-based software company writes here that it has received reports from some Windows 11 users about suddenly occurring blue screens. The following error message appears on these blue screens: “UNSUPPORTED_PROCESSOR”.
The blue screen occurs after restarting the Windows 11 machine after installing KB5029351. Affected users should share their experiences via Microsoft’s Feedback Hub. To do this, press the key combination Windows + F. You can read more about the Feedback Hub here.
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Microsoft is currently investigating whether this is actually a problem caused by Microsoft. As soon as more information was available, it would be shared in an update to the existing blog post.
Affected users should uninstall the update again. Apparently, Windows 11 does this itself anyway, after you have started it several times with KB5029351 in vain. Affected users on Reddit suspect that the problem would occur in connection with MSI motherboards. Their processors would all be supported by Windows 11.
KB5029351 is an optional update
KB5029351 is a preview of what’s coming and was released on August 22, 2023 as an optional update for Windows 11 22H2, Windows 11 21H2 and Windows 10 22H2. Windows does not install KB5029351 automatically, only if users have explicitly selected in the update settings that Windows should display optional updates for installation.
Blue screen – This helps when Windows goes on strike
Incidentally, Microsoft had initially abolished the blue screen in Windows 11 and replaced it with a black screen (the abbreviation BSOD fitted both variants). But in November 2021, Microsoft decided to switch back from black to blue.
