Walmart has announced an agreement with salesforce with the aim of increasing sales of its delivery service GoLocal, which leaves purchases at the customers’ doors; Y Store Assistwhich helps employees pick and pack orders faster and more accurately for curbside pickup and delivery.
As the CNBCthe services will be offered from the second quarter of this year through Salesforce and will be listed in your enterprise app store. Walmart launched GoLocal in 2021 and has already made more than three million deliveries. For its part, the company began selling Store Assist last summer.
For him Walmart Global CTO, suresh kumar, “the agreement with Salesforce will help Walmart to improve the experience of the buyers”. “By bringing in other retailers, we can understand what the customer’s needs are throughout the buying journey and thus be able to improve our services”points out.
In this sense, Kumar He adds that as GoLocal has more packages, its drivers will have denser routes, which he says reduces the cost of Walmart’s last-mile deliveries and allows one driver to drop off a customer’s packages from multiple retailers at one stop.
On his side, he Salesforce Product Manager, david schmaierunderlines that “retailers expect new solutions as they try to keep up with customers who have high expectations”. According to data from salesforceone in five online orders placed the weekend before Christmas were picked up in store.