Identity theft is a growing problem in today's digital landscape, where 82% of security breaches are due to the human factor, including stolen credentials or phishing. This is reflected in the Verizon Data Breach Investigations Report 2023. To solve this problem, secure authentication methods are essential Biometric voice authentication is presented as an innovative, comprehensive and effective solution.
The Voice biometrics Is a system that allows the identification and authentication of a person's identity by recognizing their voice patterns. This is possible because each person's vocal tract is unique. Physical features, both phonetic and morphological, are specific to each person, making them immune to imitation.
Providing secure authentication methods to ensure only authorized individuals have access to sensitive information is a priority, especially given the rise in identity theft. In this context, voice biometric authentication can be a more robust solution for the user compared to other, more traditional methods.
To combat increasing identity fraud, biometrics has positioned itself as a key proponent. Unlike traditional authentication methods based on shareable information, it guarantees the certification of a person's true identity by focusing on unique and inherent aspects – voiceprint; facial scan; or special physical characteristics.
BBVA Mexico became the first company in the country to implement this tool that allows retirees to witness their lives with a simple phone call. This service has already made it easier for more than 95,000 Mexican citizens, BBVA customers, to complete the process without having to travel from home to the bank's offices. An achievement that was recognized by the trade magazine 'The Banker', Thanks to this biometric solution, it has been recognized as one of the best collaborations between a bank and a “fintech”.
In Spain, this authentication method was implemented nine months ago for incoming calls to remote management and contact center services and for outgoing calls to remote management services.
In addition, those from the BBVA Microfinance Foundation They can choose how they want to collaborate with their company, in person or virtually, from onboarding – which can be 100% digital thanks to facial and voice biometrics – to carrying out all processes and signatures digitally. Actually is in Peru trust financially, A company of the BBVA Microfinance Foundation, has announced the launch of its Voiceprint tool.
A solution that could eliminate the need for traditional passwords
Veridas introduced his Voice biometric authentication buying guide.
It doesn't matter what industry it is.This guide is intended to help any organization navigate the wide range of voice biometric authentication solutions. The focus is on text and language requirements, funnel conversion and deep fake detection, among other things. Accuracy, fraud detection capabilities, ease of integration, and the company's collective experience are critical components.
In a world where digital security is crucial, biometrics is one of the solutions that could eliminate the need for traditional passwords. This technology uses unique and personal characteristics to authenticate users, eliminating the need to remember passwords, simplifying the user experience and reducing security issues associated with weak or stolen passwords.
Biometrics also offers more security, because, in contrast to traditional passwords, it is based on characteristics that can hardly be falsified. Additionally, operational costs are reduced because there are fewer passwords to manage and reset. Additionally, customer service becomes more efficient and call time is reduced by 95%. Additionally, biometrics offer a balance between convenience and security, paving the way to a future where passwords can become obsolete and people can authenticate themselves as who they are.