Citizens who went yesterday to make their payments at post offices of the Eastern Electricity Distribution Company (Edeeste) and the Southern Region Distribution Company (Edesur), specified that they do not feel that their claims worksince only by telephone these are not received despite the fact that they remain several minutes waiting to be attended to on the telephone line.
Despite the fact that both institutions oriented to the provision of electrical services state that they are “willing” to receive the inconveniences related to the increase or lack of energy in their different payment and administrative stations, people explain that they must make a partial payment of their bill to be heard.
“I had to pay a large part of the monthly fee so that they could receive a report from me and the truth is that one does that so that they are consistent, in the end they do what they want,” said Jaime Lorenzo, who made his payment at an Edesur office.
The head of information for this outlet, Tomás Aquino Méndez, called around six times this Monday and waited five minutes on each call, in none of the questions did he get an answer, which was recorded by more than a dozen citizens who called the newspaper to denounce the situation and say that they have given up using that platform to make complaints and claims.
Edesur enabled tents
Edesur rectified that the sessions continue at the company’s facilities, during business hours, from 8:00 am to 5:00 pm, for the 46 offices that the company has throughout its concession area: our call center works the 24 hours a day as well, seven days a week.
According to the information offered by Edesur, the tents installed on Sunday were due to the fact that the commercial offices were closed that day and enabled that open space to receive clients who were scheduled to protest, making themselves feel heard, intermediate, in order to manage the solution of the cases from.
Edeeste, without light and without claims
In the offices of the Electricity Distribution Company of the Eastern Region (Edeeste) there was an environment that is described as “little collaboration”, since users maintain constant complaints regarding services.
“That rate is very high, I’ve been queuing since 11 in the morning to catch up on the blackouts, because that’s the only thing they’re giving is blackouts for two,” said Isabel Cruz Piña, a resident of Villa Mella.
In the branch on Avenida Venezuela, many residents left upset because they explained that when making their claims they were asked to pay, but also that the company’s collaborators who received them only spent time using electronic devices.
“One speaks to them and they look at the cell phone. I have a restaurant and I went from paying 76,000-odd pesos in three months, I’m already going for 102,000 thousand pesos, so he took him to claim there they tell me that I have to pay almost the entire bill, because it is with 80% in what a report of the claim is given, I came to pay and here I am returning, from three months to here that has become a disaster”, said Margaret Alcántara.
Clarification
Recently, Edesur clarified that the open days continue in all the company’s facilities from 8:00 am to 5:00 pm, from Monday to Saturday in its 46 offices.
Damage
One of the most predominant complaints from users is that as a result of the constant blackouts they have suffered economic losses due to the fact that their appliances have been damaged.
Bills
Users claim increases of up to three and four times in bills this year.
