Ride-hailing giant Uber has just launched a new feature that lets users record audio during their trips. This move is part of the company’s efforts to boost safety and security for its users. Uber’s general manager in Portugal, Francisco Vilaça, says the goal is to make users feel protected with over 20 safety tools and specialized teams.
The new audio recording feature can be activated at any time during a trip. Users can turn it on before their driver arrives or during the ride. All recordings are encrypted and protected by strict privacy rules. They’re also automatically deleted from the user’s device after seven days. Users can’t access or share the recordings outside of the app.
To turn on the audio recording feature, users need to open the Uber app, go to their account settings, and select “Security Check.” From there, they can enable the audio recording option. Uber will only access the recordings if users share them when reporting a safety issue. The company has a team of 150 former law enforcement agents who investigate and resolve incidents.
Uber’s safety teams are based in a specialized center and work around the clock to ensure user safety. The company wants all users to feel safe and protected during their trips. With this new feature, Uber is taking another step towards achieving that goal.
How to Activate Audio Recording on Uber
To use the new audio recording feature, follow these steps:
- Open the Uber app and go to your account settings.
- Select “Security Check” and then “Audio Recording.”
- Follow the prompts to enable the feature.
- Allow Uber to access your smartphone’s microphone.
This new feature is part of Uber’s ongoing efforts to improve user safety. The company has already implemented various safety measures, including GPS tracking and emergency assistance. With the audio recording feature, Uber is giving users more control over their safety during trips.
What Happens to Recorded Audio
All recorded audio is stored securely and can only be accessed by Uber if a user reports a safety issue. In that case, the recording is reviewed by Uber’s safety team, which takes immediate action. The company’s policy is to protect user privacy while ensuring their safety.
By introducing this new feature, Uber is taking a significant step towards enhancing user safety. The company’s commitment to safety is evident in its ongoing efforts to implement new features and technologies. As the ride-hailing industry continues to evolve, Uber is setting a high standard for safety and security.