Understanding the Business
Three friends established a clothing company, initially producing items informally among friends and acquaintances. The business was formalized in 2006, expanding throughout Spain. In 2014, the company was relaunched under the name “Scotta 1985,” marking the beginning of a new stage of growth and consolidation.
Mission and Vision
The company aspires to be recognized as a reference in men’s fashion, a brand with a global presence, and a creator of an attractive work environment. To achieve this, the company focuses on exceptional customer experience, operational excellence, commitment to the human team, and corporate social responsibility.
Main Milestones
The company is building its new identity and brand values, renewing its identity in all channels, including stores, packaging, website, and social networks. This transformation process includes the evolution of its logo and an adaptation of its trajectory, in line with its growth philosophy.
Best-Selling Products
The company stands out in the market for its shirting, which is popular due to its excellent quality, sustainable composition, and various alternatives with different prints, colors, and textures.
Inventory and Storage Management
The company applies a conservative policy in its initial purchase, taking into account sales from the previous period and feedback from its multi-brand channel. It also uses several channels to sell garments from past seasons, including its physical outlet and marketplaces.
Shipping Methods and Delivery Times
The company uses Correos Express, ensuring average delivery times of 48 to 72 business hours.
Handling Customer Returns and Complaints
The company has a flexible process for handling customer returns and complaints, including in-store returns, shipping or collection, and email or telephone complaints management.
Logistical Challenges
The company has invested in automation and digitalization of processes to optimize resources, avoid errors, and streamline operations. It has also incorporated Bcome into its sustainability strategy, driving the company to become aware of its environmental impact and thoroughly analyze all processes involved.