Current Samsung CEO Jong-Hee Han has come forward to apologize for the GOS services scandal on the latest generation of Samsung Galaxy S22 smartphones. The incident occurred during a regular annual meeting with the company’s investors.
It was then that the Samsung strongman showed his disgust at the whole situation, also citing the concerns of consumers and users of the South Korean giant. In addition, the executive promised to “listen more carefully to consumers to prevent something like this from happening again,” advances the South Korean publication. Thell.
Apology for the GOS scandal on the Galaxy S22
At stake is the recent scandal with GOS, that is, the Game Optimizations Service developed by Samsung for the latest Galaxy S22, as well as the company’s recent tablets and even some top of the range from previous years.
The GOS service was created for a good purpose, that of balancing performance with battery life and power consumption. Its premise was to deliver the necessary power for games to work at their best, using the least amount of energy.
However, this optimization applied by software algorithms went beyond games, to which it should be limited. According to investigations, meanwhile initiated by various third parties, the GOS conditioned around 10 thousand requests.
GOS services slowed down performance in about 10,000 apps
The result? Performance below expectations for a flagship 2022, a new top of the range equipped, respectively, with a new processor packed with cutting-edge technology. That is, in practice, the Exynos 2200 and Samsung Galaxy S22 smartphones were far from offering their full potential to the consumer.
Regardless of the fact that the phones were extremely fast, the simple fact that they were delivering something less than their full potential to users was enough to generate a wave of complaints that circulated on the Internet. Something that, by the way, reached Samsung at the highest level, as this apology from the company’s CEO now demonstrates.
Criticism increased when users realized that there was no way to disable these services that slow down the performance of the phone in various games. Samsung has been accused of deliberately downgrading the performance of the Galaxy S22 to save on mobile device construction by not having to invest in such effective cooling systems.
The Geekbench testing platform was quick to ban the Galaxy S22
The Geekbench testing platform ended up banning up to four generations of Samsung Galaxy S flagships. In addition, it also removed it from its synthetic testing platform when it detected the presence of GOS services.
However, he admits the practice, regrets some choices and sets priorities for the future.
Finally, Samsung has already distributed a major general system software (firmware) update, as we reported on 4gnews, now available in Portugal.