In the ever-evolving landscape of transportation and logistics, courier companies are met with a plethora of challenges that are constantly morphing as electronic commerce continues to experience significant growth. To better understand the strategies and trends that are shaping the sector, we had the opportunity to sit down with Xavier Calvo, the Director of Business Development at NaCex, a company with nearly three decades of experience. Calvo shared with us how NaCex has adapted to the constant changes in the industry, from implementing advanced technologies such as artificial intelligence and Big Data to promoting sustainable mobility.
The volume of operations in the courier industry is enormous, not only due to the high number of purchases but also the substantial rate of returns. In Spain, for instance, it was reported that 25% of online purchases were returned in 2023, according to Mastercard. This presents a significant opportunity for the sector but also implies more mileage, a greater workload for messengers, and a substantial environmental impact. To address these challenges, NaCex is focusing on developing services that make the delivery and return process easier, effective, and sustainable.
One of the key trends in the transport and logistics sector by 2025 is the integration of AI. Calvo emphasized that investing in advanced technologies is vital for gaining agility, effectiveness, and efficiency. NaCex is betting on Big Data, IoT, AI, and augmented reality. For example, their Journey app utilizes augmented reality and Machine Learning to maximize the effectiveness of collections and deliveries, guiding messengers and optimizing routes through geographical coding of addresses, and automatically grouping deliveries and collections.
To reduce displacements, another trend NaCex detects is the preference for deliveries and returns outside the home. Consumers are increasingly opting to collect their shipments from points of convenience rather than waiting at home. In 2024, there was a 47% increase in recipients choosing NaCex’s Shop network as their first option for collecting shipments, with returns through this route growing by 53%. This shift provides consumers with a more flexible, comfortable, and sustainable alternative, enhancing the purchase experience. For NaCex, it allows for the grouping of shipments, reducing last-mile displacements and, consequently, environmental impact. As such, NaCex is working to expand its Nacex.Shop network, which currently comprises over 4,000 points in Spain and Portugal, a 30% increase from 2023.
Regarding sustainable mobility, NaCex is making significant efforts, including the electrification of its fleet. A key pillar in this effort is the Eco Mobility program launched in 2021 to help franchisees acquire low-emission and electric vehicles, along with recharge points. NaCex is also a founding partner of “Companies for Sustainable Mobility,” a collaborative platform leading the change to a new energy model since 2019, and has joined the “Sustainable Delivery” movement, aiming to offer environmentally responsible delivery options.
As NaCex celebrates its 30th anniversary in 2025, the company reflects on its journey with satisfaction, attributing its success to its people and the commitment to innovation and continuous improvement. The investment in technology, development of innovative services like NaCexpharma and its Pharma Box solution for the health sector, and reinforcement of infrastructure have been crucial. Looking to the future, NaCex is committed to maintaining its growth trend and client confidence, driven by excellence and a relentless pursuit of improvement.
In conclusion, NaCex’s approach to the challenges and opportunities in the logistics and transportation sector is multifaceted, focusing on technological innovation, sustainability, and adaptability to evolving consumer preferences. As the company moves forward, its commitment to these principles will undoubtedly play a significant role in shaping its future success.