Mystery Surrounds Cinema Reimbursement Policy for Emilia Perez Film

Emilia Pérez premiered in Mexico on January 23, 2025, but despite its thirteen Oscar nominations, the movie has not pleased Mexican viewers, leading to criticism on social networks and demands for reimbursements.

The cinema chain Cinépolis has a “Cinépolis Guarantee” that allows viewers to request a refund if they are not satisfied with the movie, but some viewers have reported confusion about the process.

Spectators demand their reimbursement for ‘Emilia Pérez’

Some viewers who watched the movie in Cinépolis theaters were not happy with it and requested a refund, citing the “Cinépolis Guarantee”. To make the guarantee valid, viewers must inform the cinema staff within 30 minutes of the start of the film, present their ticket, and fill out a form.

'Emilia Pérez' and the same problem as always
Review of ‘Emilia Pérez’ / Photo: Zima

The cinema chain offers two options for reimbursement: a free ticket for another movie or a refund of the ticket price.

Profeco in search of clearer guarantees

The Federal Consumer Attorney’s Office (Profeco) has announced that it is working with Cinépolis to clarify the terms and conditions of the “Cinépolis Guarantee” to avoid confusion among viewers.

Viewers can find the terms and conditions of the “Cinépolis Guarantee” and the necessary form to request a refund on the Cinépolis website.

'Emilia Pérez' scene
Scene from ‘Emilia Pérez’ / Photo: Zima
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