MEO beats NOS and Vodafone and is the “Recommended Brand of the Year”

MEO has just won the title of “Recommended Brand 2022” by Portuguese consumers, beating the main competitors NOS and Vodafone. This is an award given by Portal da Queixa and Consumers Trust, in recognition of the best performance in the Satisfaction Index in the “Communications, TV and Media” category.

In a total of 100 points, MEO earned more than 80, the highest score in this category. The brand’s performance with customers in 2021 is also supported by the Response Rate (100%) and the Solution Rate (95.5%).

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MEO distinguished as “Recommended Brand of the Year” for the second time

It should also be noted that MEO’s level of customer service and support was also distinguished, for 10 consecutive months, as “Brand of the Month”. It should be remembered that this is the second time that MEO has received the distinction of “Recommended Brand of the Year”.

MEO assumes itself as a pioneer in joining the Complaints Portal. This happened in 2012, as a channel of proximity to its customers and a strategic focus on customer service and quality of service.

“This distinction from Portal da Queixa is especially relevant because it is awarded by MEO’s clients and is a source of pride for all the teams that work daily for service quality and the consolidation of leadership in all market segments,” says Ana Figueiredo, Executive President of Altice Portugal.

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Sónia Lage Lourenço, general director of Portal da Queixa, states that “The award of the Recommended Brand of the Year award is entirely the result of consumer evaluation. They are the ones who validate the excellence in the quality of the service and the proximity performance of the brand, and thus reveal their maximum satisfaction”.

In case you did not know, the “Recommended Brand” Award is a recognition given to the brands that registered the best performance in the Satisfaction Index, for the previous year to which it refers. In this second edition of the initiative, 62 brands from different categories and sectors of activity were distinguished.

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