MAPFRE BHD Seguros made MI MAPFRE an innovative self-service digital platform available to its private clients, with functionalities that allow them to access all the information on their auto, life, home and travel insurance policy, without the need to travel or take turns .
The insurer’s customers can register or access MI MAPFRE through the insurer’s website www.mapfrebhd.com.do, to report and follow up on car accidents, pay their bills or installments, download documentation , request roadside assistance, update your personal and payment information, in addition to checking the validity and all the details of your insurance coverage.
Julio Abreu, deputy general manager of the Commercial area, stated that “with MI MAPFRE, clients decide how to invest their time. This virtual office allows customers to access their policy data quickly and easily, regardless of the time or place where they are, from their mobile, computer or tablet.”
“It is a powerful tool that enriches the service experience of our policyholders, who through this technology can carry out secure transactions, streamline processes and self-manage their information needs,” explained Abreu.
Likewise, Virna Fondeur, Deputy General Director of Technology and Processes, highlighted that “this is the first of several innovative platforms that we are making available to our policyholders, as part of the process of evolution and digital transformation. It is an intuitive tool, very easy to register and navigate, and it adapts perfectly to the smartphone screen, placing us ever closer to our customers”.
Clients registered in MI MAPFRE will receive notifications on the same platform, email or SMS, they also have access to register in the company’s loyalty program, as part of the benefits.
MAPFRE BHD Seguros offers insurance solutions for both individuals and companies. It has been in the Dominican insurance market for 15 years and is the only one in the insurance sector with an AAA rating, granted by Fitch Ratings, the highest rating offered by this firm.