The run-up to Christmas poses particular challenges for letter and parcel delivery. Accordingly, there are now more and more problems: letters or packages sometimes only arrive after a long time or are delivered to neighbors or places that the recipient knows nothing about. Or the letters, parcels or parcels may even get lost entirely. Maybe a forwarding order doesn’t work as desired.
The Lower Saxony Consumer Center has now published an online tool for affected users: the post-annoyment tool. It is intended to support consumers with complaints about letters, parcels or the delivery services. With the interactive tool, consumers should “find legal information, recommendations for action and the right contact person for their problem”.
The free online tool answers questions such as:
- What rights do I have as a postal or parcel service customer?
- What basic postal services am I entitled to?
- Am I entitled to compensation?
- How do I proceed to assert my rights?
- Who can help me with questions?
The tool offers a legal Initial assessment without any guarantee for further proceedings, for example in court. With the post-anger tool, affected users can have individual letters created for their problem. This means that users can then contact the company in question or the Federal Network Agency as the responsible supervisory authority directly.
The consumer advocates emphasize:
This initial assessment can only provide you with initial orientation. It does not replace advice on your personal individual case. If you have any doubts or before a legal dispute, we strongly recommend that you seek legal advice – for example from a consumer advice center. In this way an individual assessment can be made.
The tool was developed in collaboration with the consumer centers in Bavaria, Lower Saxony, North Rhine-Westphalia and Rhineland-Palatinate.