Images of long queues outside Birmingham Airport (UK) circulated on social media on Monday. Passengers have denounced an unacceptable situation after waiting hours before being able to check in.
“Half of the 15,000 travelers who were due to take off from Birmingham today were held up at rush hour,” the airport said. The Independentrelayed by Capital. “We made the decision to line up outside the terminal to prevent them from mixing with the check-in lines. »
A shortage of staff and an increase in travel
The management, for its part, assured that these queues had been “well managed” and that 99.7% of travelers had been able to take their flight on time. For the others, alternative solutions have been found. The situation was reportedly caused by a lack of staff, the airport having reduced its workforce in the midst of the Covid-19 pandemic.
Many employees were also sick, the epidemic still having effects, which lengthened the times for taking care of passengers. Another factor must have come into play: the recent increase in the number of trips, linked to the economic recovery after the health crisis.