canyon was processed per do not allow owners of certain printers to use the scanner or fax functions if they run out of ink.
David Leacraft, a Canon customer in the United States, filed class action on Tuesday, alleging misleading marketing and unfair enrichment by the printer manufacturer.
When using his Canon Pixma MG6320 printer, he was surprised to find that the machine “all in one” refused to scan or fax documents if the printer runs out of ink. As ink is not required for scanning or faxing, printer functions should continue to work even if there is no ink in the machine.
“Applicant Leacraft would not have purchased the device or would not have paid as much for it if he knew he would have to keep ink on the device to scan documents”, says the demand for collective action.
Other customers have contacted Canon about this same issue and support agents they were informed at that ink cartridges must be installed and contain ink to use printer functions.
The suit also includes photos from a box of the Pixma MG2522 stating that its All-in-One printers include three distinct functions: print, copy and scan. There is no warning showing that ink is required for all these functions.
According to demand, Canon only does this to increase its profits by selling replacement ink cartridges, hence the accusations of unjust enrichment.
Since printing inks typically expire after two to three years, even if someone prints little or never prints on these MFPs, he would be practically forced to keep buying new ink just to be able to use all the machine’s functions.
The lawsuit has been filed in the District Court for the Eastern District of New York and seeks at least $5,000,000 in severance pay, not including interest, fees and litigation costs.
Although this process only affects US citizens, other consumer associations may follow the same path, therefore, if you purchased a Canon all-in-one printer and experience similar issues, you may be entitled to compensation in the future.