By having one of the strongest online fashion presences in Europe, zalando strives to deliver the perfect digital experience – one that spans the entire buying journey, from inspiration to decision and finally checkout. With rapid growth across Europe, Zalando needed to partner with a payment specialist who could help the company scale in both existing and new markets, as well as ensure the checkout experience was fast and seamless. without difficulties. Given its excellent reach across the European continent, Worldpay from FIS was the obvious choice.. Worldpay has been working closely with Zalando since 2013 to develop and optimize both payment acceptance and processing across Europe to deliver the best payment experience for its customers.
Much of the strategy around the growth of our online fashion platform is based on excellence through innovation, as well as our long-standing partnerships.”
Kai-Uwe Mokros, CEO of Zalando Payments
a human touch
Worldpay offers much more than just industry-leading purchasing services. Worldpay’s optimization team and product managers cooperate with Zalando to stay current on system updates, regulations, and local preferences.
In addition to ongoing advice and optimization support, Worldpay’s subject matter experts have also helped Zalando with larger-scale projects, including in-depth sessions and the successful implementation of a compliant market model. scheme.
Worldpay from FIS helps us grow while giving us access to the latest payment technologies, expertise and ideas. This allows us to offer the best payment experience to our customers today, but also to anticipate the payment challenges of the future.».
Kai-Uwe Mokros, CEO of Zalando Payments
Success and future innovation
The two teams continue to work closely together to continually improve the Zalando payments experience; thus, recent projects include support for the successful implementation of the strong client authentication and PSD2 compliance (Revised Payment Services Directive).
The recent implementation of Worldpay’s Exemption Control product allows Zalando to leverage its own fraud detection expertise while reducing the need for customers to authenticate. This allows Zalando to continue to offer customers a seamless shopping experience, while ensuring PSD2 compliance and improving security.
The customer authentication exemption solution that reduces friction and costs
Worldpay From FIS Exemption Engine is a PSD2 solution that minimizes payment friction, reduces costs and protects revenue. Using vast transaction data to predict issuer behavior, the Exemption Engine analyzes transactions in real time to maximize PSD2 SCA exemptions.
With the extensive acquisition, knowledge and relationships with issuers, FIS offers the best strategy for strong authentication of PSD2 customers to meet both industry regulations and consumer expectations for ease of payment.
