How to terminate the contract with MEO, NOS, Vodafone or NOWO in 2022

Regardless of the motivation, these are the best ways to terminate the contract with MEO, NOS, Vodafone or NOWO in Portugal. if you are determined to cancel the contract and change operator see here how you can do it without penalties.

We present several ways to end a contract with fidelity, or without it. Use these examples for the letter of termination of the contract with the operator, take advantage of our advice and stay informed of the current legal bases.

The best way to terminate a contract is a termination letter!

It is the most appropriate way to terminate the contract. Sending a letter of dismissal, for registered mail, for any operator in Portugal, be it NOS, MEO, Vodafone or NOWO, it is the best way to avoid “retention”.

Before writing the letter, The information is crucial to defend your interests and, given the current legislation, the operators are obliged to inform you. With that said, bring together the following elements:

Call the operator or contact them by email. Once you have the data, you can write and send the certified letter to the headquarters of the operators, initiating the process of termination of the contract. This is valid during the loyalty period or beyond.

The letter of termination of the contract must contain these elements:

  1. ID of the account holder (personal data, account number, etc.)
  2. Intention express to cancel services (clear declaration of will to terminate)
  3. Specification of the services you want to cancel (for example, “TV + NET + Voice Package”)
  4. Date after which the service must be canceled (at least 15 days in advance)

Depending on the operator, you must attach the requested documents, something to be clarified in advance. If you are making a termination request for a friend or family member, you will need a statement authorizing you to represent your will.

☞ the letter It must be sent registered and with acknowledgment of receipt.. It is also recommended to request confirmation in writing within a maximum period of 5 business days from the date of termination and the date of deactivation of the service.

You can use this dismissal letter template

You can also submit the form from the online customer area, but here it is no longer “protected” by the letter. There is also the possibility of initiating the process via the telephone and the NOS customer service line: 16 108

The draft to cancel the contract with MEO / Altice

MEO

☞ Together with the termination letter, the request for termination of the contract with MEO / Altice must be made with the official draft, duly completed – to download.

Once the form has been completed, send all the elements to this address:

You can also send the form from the customer area, or start the process through the contact phone and the MEO customer service line: 16 200

The draft to terminate the contract with VodafoneVodafone

☞ Along with the termination letter, the request for termination of the contract with Vodafone must be made through the official draft, duly completed – to download.

Once the form has been completed, send all the elements to the following address:

There is also the possibility of starting the process through the telephone contact and the Vodafone customer service line: 16 912

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The draft to cancel the contract with NOWO

NOWO

☞ In addition to the termination letter of the contract with NOWO, you can and must use the official draft, duly completed – to download.

Once the form has been completed, you must send it along with all the requested documents to the following address:

You can also send the form from the online customer area, or start the process through the contact phone and NOWO helpline: 16 802

The operator is obliged to answer you!

Once the termination request has been submitted, the operators are obliged to notify, in writing, within a period of 5 business days, receiving it. There you will also learn about the costs (compensation) of terminating the contract, as well as your rights and duties.

You will also have the date of cancellation of the service and, in some cases, the obligation to deliver the equipment (TV box, for example), or collect them.

If, for some reason, the request has not been submitted correctly, the operator has 3 business days To show you what is missing From that point on, you have 30 business days to provide any missing documents, under penalty of forfeiture.

There are other ways to request termination

It is worth mentioning that there are shorter loyalty periods in Portugal: 12 or even 6 months.

It is possible to terminate the contract with loyalty without paying compensation

They are exceptional, but there are conditions under which the customer can cancel the service and terminate the contract with NOS, MEO, NOWO or Vodafone, during the loyalty period and not pay compensation to the operator.

The situations in which this is possible are the following:

Beware of the penalty for terminating the contract with fidelity

one. During the loyalty period, you can terminate the contract, but be prepared for the operator to try to convince you otherwise. In addition, you will have costs associated with this premature breach of contract.

two. These may already be provided for in the clauses of the contract and there are limits to the amounts charged. For example, they can’t charge you for missing monthly fees until the end of the loyalty period, but there is compensation to be paid to the operator.

3. The value of the same, as a general rule, appears in the signed contract and can never go against the law. Therefore, for all contracts entered into after June 17, 2016, in the contractual clauses this calculation formula will already be present.

Four. The law establishes that the charges (indemnities) owed by the consumer to the operator, must be proportional to the advantages that were granted in the conclusion of the contract and in the scope of the same.

To avoid inconveniences with the contracted services, consult our comparison of the cheapest TV NET VOICE packages in Portugal. If you are looking for a new rate, follow our recommendations with the best rates for mobile!

In summary, by terminating the contract with NOS, MEO, Vodafone or NOWO, the compensation cannot exceed the costs incurred by the operator with the installation of the devices. The calculation, formula and value that are in charge of each company.

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