Last year again, it did not fail. After the Black Friday curtain raiser, which heated credit cards around the world, the Christmas holidays caused a boom in e-commerce. For Amazon France, this means hiring more than 12,000 temporary workers, almost as many as the 14,000 permanent employees. A big commercial operation, therefore, but also a highlight for the company’s social policy: many of these temporary assignments can be transformed into permanent contracts.
This was for example the case for Frédéric, integrated into the unit of Boves (Somme) in 2018. Tossed between social plans and odd jobs, at the age of 50, he admits to having entered Amazon “backwards”. However, it quickly became a key element of the supply chain, by intervening everywhere there the flow seizes: a badly closed box, a barcode bug, poor storage…
Meeting delivery deadlines: with security, this is where all the attention of the personnel is focused, who unload, classify, pack and finally deliver, under the control of a powerful system of algorithms. In Boves, Frédéric found these forklifts that he has always loved and virtuoso colleagues, “pickers” of goods secured by harnesses several meters above the ground. But, here, the traditional industry postcard has been revamped and corrected. We speak English, women occupy one out of two positions and, assures Frédéric, the working conditions are much better than anything he has known.
Routine is combated by frequent task changes, which avoid the deleterious effects of the automatic gesture. Better, Frédéric, who battles with a genetic disease affecting the joints, claims to have found attentive ears on the subject of disability at work. The theme is regularly addressed through videos shown in the rest areas. At the Brétigny-sur-Orge warehouse, in Essonne, Souhaila Bouddou, a young logistics engineer, points out: “Disability is a magnifying mirror of management issues.” Moreover, “Jeff” as we call here Jeff Bezos, the founder and CEO of the group, did he not commit to making Amazon the “best employer in the world”?