Do you want to make a report in ProConsumidor? Here we explain how to do it

The National Institute for the Protection of Consumer Rights (ProConsumer)It is the entity in charge of looking after the buyers, as its name says. She is the government institution to which complaints or complaints about a provider or service provider that does not respect the price, quantities, terms, terms, deliveries, conditions, modalities, characteristics, guarantees and interests of what it offers should be addressed.

However, when faced with a situation that needs to be reported, many choose to expose the case through social networks to try to attract the attention of the provider or provider to solve the problem they face or to warn other consumers to that they do not fall on the “hook”.

In many cases, they may not immediately resort to reporting to ProConsumidor due to ignorance of the process to be carried out. There are three ways to file a complaint: presidential, through the website or through the Call Center.

  • Complaint via the Pro consumer website:

It must fill out a formIn this, personal information such as full name, sex, address, telephone number, ID or passport, among others, are requested.

Likewise, the date on which the purchase for which the complaint is made was made must be specified, the product purchased, brand or model, amount of the purchase, if it has been repaired, the problem that it presents and since when. presents.

Likewise, you must provide details about the claim and attach any files that help to solve the problem, such as invoices, tickets, purchase contracts, payment receipts, warranty copies, newspaper with promotions, etc.

  • Face-to-face claims
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You can go directly to the Pro Consumidor office from Monday to Friday from 8:00 AM to 4:00 PM. Upon arrival, request assistance from User Service Department who is in charge of handling such complaints.

You must carry a personal identification, either identity and electoral card or passport. Likewise, you must present an invoice, contract, or document or other proof that supports your claim.

Once the evidence has been deposited or sent via WhatsApp, the claim must be signed.

  • Claims through the Call Center

It can be done by calling 809-567-8555 or from the inside toll free at 809-200-8555.

When communicating, the required documents must be sent through the WhatsApp number 809-567-8555.

The complaint process is free, you can follow up via email[email protected] or by calling the Call Center directly. The response time will depend on the complexity of the complaint, but the institution offers an estimated time of 15 working days.

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